Leverage user behavior data to engage with visitors who’ve displayed an interest or intent to purchase. ![]() Acquire and engage leadsĬonvert them into leads or customers. From selecting the right product make, model, and color to recommending relevant add-ons, smart chatbots can act like mini sales reps. Understand your prospects based on their behaviors and start a personalized conversation based on their actions.Ĭhatbots can guide customers through the entire purchasing experience. Replace cold selling with intent-driven selling. ![]() Let’s review some more benefits of AI chatbots. If the customer phrases it as, “Where can I find out more about a refund?” Or “What is your refund policy?”, AI-enabled chatbots can understand that the intention of the question is the same and address the concern appropriately.ĪI chatbots can also prompt customers to take the next step.įor instance, in the above scenario, AI chatbots can follow up with, “Do you wish to initiate a refund for your recent purchase?” This prompts the customer to take the next step and get their information to process a refund. It’s what separates them from a rule-based chatbot that gets stuck on questions that don’t have predefined answers.įor instance, suppose the question is, “Where can I get information on a refund?” This helps them understand and respond better. They use Machine Learning or ML to continuously learn from each conversation. These AI chatbots analyze intent and other factors like tone and sentiment instead of focusing on a particular keyword. How does an AI chatbot work?ĪI chatbots use Natural Language Processing ( NLP ), Machine Learning (ML), and intelligent analysis to understand customer input and offer a relevant response. Here are some ways a truly AI-enabled chatbot software can launch campaigns and help grow your business. So, if you want to set up a future-proof AI chatbot that can fulfill all your requirements at different business stages, consider going for truly AI-enabled paid options. Many of these free alternatives quickly display their limitations when upgrading capabilities or integrating with your helpdesk or CRM. If this sounds suspiciously like a simple self-service chat widget, it's because "Free" AI chatbots are often exactly that - most aren’t AI-enabled at all. Free AI chatbots are capable of simple automation - asking predefined questions, searching for answers from within your knowledge base, handing over a chat to an agent, or collecting user data. ![]() If you’re just starting with chatbots, chances are you're looking for a free version to learn the basics.
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